Venting 101: T-Mobile
February 1, 2010 by 26 Comments
I’ve been with my cell phone provider, T-Mobile for six years. That’s right, SIX flipping years! My contract ends next month. I called T-Mobile yesterday to see what kind of deal they could give me for the Motorola Cliq — being their loyal customer and all. I’ve had a Blackberry Curve since 2008, and this is the longest I have ever used one phone. I’m not half as bothered about the wear and tear on the phone as I am its functionality – or lack of it. Randomly deleting my text messages and call records and shutting off (and refusing to come back on) is really more than I wish to deal with at this point.
So what does T-Mobile offer me — after congratulating me for being their loyal customer? They offer me the phone for $149.99 (and this does not include the monthly data plan of $24.99 which I would now have to also pay). The customer service lady had the effrontery to tell me that I was getting a better deal than new customers. Really?!?! New customers get to pay the same amount for the phone and data plan — except, of course, that they also get to pay the one-time $35 connection fee.
So there, you have it. For being a loyal customer to T-mobile, I get to pay $35 less than a brand new customer. Isn’t that wonderful? By 2016, I’ll get to pay $70 less! Whoop-tee-doo! Just the deal I have been waiting for all my life. Oh, the supervisor also included what he dared to call a tempting offer: $30 off my next bill. Yeah, whatever. I am a very, very dissatisfied customer, and I will tell anyone that cares to know that T-Mobile SUCKS!!!
…And no, I don’t feel better after venting. I’m really just so frustrated. You have no idea.
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