With Dorothy Perkins, it was love at first sight [of their website]. Nice clothes, affordable prices, variety of styles, sizes, and colors. Perfect. What could possibly go wrong? That’s a question you never, ever want to ask.
First of all, I placed my order on the 14th of November and did not receive it till December 3rd. That was already annoying because I ordered three other things from three other websites, including Asos, and they all came before this one. But then, I figured it was because it was an international order.
Before I placed my order, I went through their size guide several times, and I double-checked my measurements, too. I ordered my US size, which they converted to their UK size. Considering that I waited for two whole weeks before finally laying hands on my order, can you imagine how eager I was to open it?
Well, I did. And none of it fit. I mean none. Four different blouses in four different colors: cherry, black, plum, and teal. They were all about two sizes too big. And I was a very, very pissed Vera. Obviously, ordering clothes – or anything actually – online bears some kind of risk. Even if it’s your size, it may not particularly fit your body type. But that wasn’t the case here. I did not even get to decide if it was for my body type or not. It just wasn’t for my body. Period.
But it got worse. To return the blouses, I had to first go online and request a return number. And I did this with ease. No problem. Then I had to fill out the return slip included in the package and also include my return number. Fine. I took off to the Post Office with a kind of confidence and hope that I now cannot explain.
But at the Post Office, I had to fill out a Customs form because this was an international package. Okay. Then I had to pay $17.88 to mail back blouses that came two sizes too big through no fault of mine. What?!?!
What I think is that Dorothy Perkins engages in vanity sizing, the thing where designers make their clothes bigger and make customers think they are wearing smaller sizes, when they really aren’t. Example, a size 8 might be sized as a 6, and if you are a size 8 but now a size 6 at Dorothy Perkins, it’s supposed to make you go, oh-my-God-I’m-small. Thing is, I couldn’t care less the number on my clothes. I just want clothes that fit, that’s all.
If a designer decides to size clothes smaller, that’s fine. But a little disclaimer would help. Or at least give me the right sizing. I don’t know if my clothes have gotten to them yet. And who knows what will happen when they do. Will they refund all my money, if at all? Will they complain of something? Will they charge me a restocking fee?
One thing is certain: I’m not shopping at Dorothy Perkins anymore. I’m just going to stick to Asos. Speaking of Asos, the dress I got from them came, and although it was the right size, it was not a good fit for me. I did not look as sexy as I wanted to look in it, so I returned it. All I had to do was wrap it back and drop it off at the post office. No Customs form to fill. No $17.88 to pay. And they sent an e-mail to notify me that they received my dress AND have refunded
my Igwe’s money.
Yup. Goodbye Dorothy Perkins.
P.S. If you already shop at Dorothy Perkins and you know your size there, then good for you. This post and warning is only for the new customers.
P.P.S. Just to be clear, if I only had to return the clothes, I will not be as pissed. I’d have just returned them and reordered them in my size, but considering that I had to pay $17.88 to return them, I am not willing to risk it again and reorder.
Inspired by Taylor Swift, I’m gonna say to Dorothy Perkins: We are never, ever, ever getting back together! Like ever!